Privacy
Policy.
Last Updated: May 20, 2024. Your privacy is our priority.
1. Introduction
This Privacy Policy describes how Paylenta (referred to as "the Company," "we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application and related services (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. We are committed to protecting your personal data and your privacy in accordance with the Nigeria Data Protection Regulation (NDPC) and other global best practices.
2. Information We Collect
Information You Provide to Us
We collect information you provide directly when you create an account, complete verification (KYC), or communicate with us. This includes your full name, email address, phone number, date of birth, Bank Verification Number (BVN), National Identity Number (NIN), and any secondary identification documents required for financial compliance.
Information Collected Automatically
When you access our Service, we automatically collect certain information about your device and usage, including your IP address, device type, unique device identifiers (Device ID), operating system, mobile network information, and your interactions with the app, such as crash reports and system activity (Log Data).
Digital Footprints
We may collect information regarding your browsing behavior, referring/exit pages, and other electronic identifiers to help us diagnose technical problems and optimize the user experience.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services, including to:
- Process your transactions and send related information.
- Verify your identity and prevent fraud or unauthorized activities.
- Communicate with you about products, services, and events.
- Monitor and analyze usage trends and activities.
- Comply with legal and regulatory obligations, including Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws.
4. Sharing of Information
We do not sell your personal data. We may share your information with:
- Financial institutions and payment processors to complete your transactions.
- Our licensed identity verification partners to fulfill KYC and regulatory requirements.
- Cloud service providers and analytics partners to support our infrastructure.
- Law enforcement or regulatory bodies if required by law or to protect our rights.
5. Data Retention & The Golden Rules
As a regulated financial entity, we adhere to strict data retention policies. We maintain your personal data only for as long as is necessary for the purposes set out in this policy or to comply with legal, regulatory, or internal policy requirements.
Accuracy and Relevance
We take reasonable steps to ensure that personal data is accurate, complete, and up-to-date. We will not collect excessive personal data that is not required for the provision of our services.
Limited Storage
Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
6. Your Data Rights
Under the NDPC, you have the following rights regarding your personal data:
- The right to access and obtain a copy of your personal data.
- The right to rectify inaccurate or incomplete personal information.
- The right to request the deletion of your data (Right to be Forgotten), subject to legal retention mandates.
- The right to object to the processing of your data for direct marketing.
- The right to data portability.
7. Security Measures
We implement robust technical and organizational measures to protect your data, including end-to-end encryption for transmitted data and air-gapped storage for sensitive archived records. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our app may contain links to third-party services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
9. Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at support@paylenta.com.